ISS Partners with Oaky Creek Coal Town Services to Enhance Tieri Village Life

After months of research, a thorough tender process, and careful consideration, ISS has been selected as the new service provider for Oaky Creek Coal (OCC) Town Services.

OCC has partnered with ISS to deliver a revitalised scope of work in response to feedback that has been received. Together with Town Services, ISS are in the early stages of creating, managing and maintaining an environment that makes village life in Tieri comfortable and enjoyable for all of its residents.

“People are at the heart of ISS, and we’re proud to bring our standard of care, safety, and service to Oaky Creek Coal Town Services,” says Dan Anderson, Key Account Manager – Energy & Resources, ISS.

“This appointment is an opportunity to build something meaningful. From day one, every ISS team member—no matter their role—is trained, equipped, and genuinely committed to making a real difference and helping people feel at home.”

The transition to ISS begins at the end of June. From here, over the coming weeks and months, you can expect to see:

• An improved level of service in the Mess, through ISS’ Balanced Food Solution. This solution builds on the traditional buffet-style model, focusing on individually framed food stations which enhances both food quality and presentation, whilst also providing an opportunity to engage with the professional ISS catering team.
• Some changes to the look and layout of the dining room at the Mess, to support the improved catering offer.
• Some new product offerings at Tieri Bar & Grill and Tieri Bakery – but don’t panic, your favourites won’t be going anywhere so you’ll still be able to enjoy them!
• New linen, pillows and towels throughout the Single Person Accommodation (SPA).
• Improved standards of housekeeping throughout the SPA.

“We strive to deliver the experiences and services you expect in a modern mining village. We want your village and town experience to enhance your overall work experience and will always welcome your feedback to help us understand your needs in this regard. We look forward to working with ISS going forward to deliver on the exciting new scope of services.” says Roger Decker, Town Services Superintendent.

The ISS team at Tieri will be led by the new Village Manager, Zach Nowotny, with the support of an Assistant Manager – Brendan Edwards, and the entire ISS team